We’ve learned a lot this year as we’ve been working on enabling communities that have impact. We discovered there is a high contributor churn rate, scaling the size of the community doesn’t meet the needs of all teams and there is a need to make community building more reliable and predictable.
There are still many more questions than answers right now though and there is much more to learn. A contributor audit was done in 2011 that had useful findings and recommendations, but it has now been 3 years since that research was completed. It is time to do more.
Research has provided other community-driven organizations with lessons that help them be more successful. For example, Lego has an active community and research has helped them develop a set of principles that promote successful interactions that provide value for both community members and the Lego organization.
We’ll be kicking off a new research project soon and we’d love to get your help. This will involve creating a survey to send out to Mozillians and will also dive into the contributor data we’ve started collecting. This won’t answer all the questions we have, but this will give us some insight and can provide a starting point for other research projects.
Some specific asks for helping with the survey include thinking about what questions we want to ask and thinking about the audience of people we want to reach out to. For the data analysis part, please comment here or contact me if you’re interested in helping.